Terms and Conditions

Welcome to Ren and Oak! We are dedicated to providing you with comfortable and practical nursing sweaters for new parents. Before using our website and making a purchase, please take a moment to review our terms and conditions.

1. Acceptance of Terms

By accessing and using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

2. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Ren and Oak and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.

3. Product Information

While we strive to provide accurate and up-to-date information about our products, we cannot guarantee the completeness or accuracy of the information on our website. It is your responsibility to ensure that any product you purchase meets your specific requirements.

4. Ordering and Payment

When placing an order on our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion. Payment must be made in full at the time of purchase, and we accept various payment methods as indicated on our website.

5. Shipping and Delivery

We strive to process and ship orders in a timely manner. However, we cannot guarantee specific delivery dates or times. Shipping costs and estimated delivery times will be provided during the checkout process.

6. Returns and Exchanges

Due to strict health regulations and the intimate nature of nursing sweaters, we are unable to accept returns on these items. We understand the importance of quality and satisfaction in maternity wear, which is why we emphasize our commitment to ensuring the highest standards in our products.

If you encounter any defects with your nursing sweater, we are more than willing to arrange an exchange. To initiate an exchange, please send a detailed email to exchanges@renandoak.ca with the Subject Line: "EXCHANGE/DEFECTIVE". In your email, please include a description of the defect and any relevant photos to expedite the process.

Please note that while we will replace defective items, customers are responsible for the shipping costs associated with the exchange. This policy ensures the safety and satisfaction of all our customers, while maintaining the highest standards of hygiene and quality in our products.

7. Privacy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and disclose your information.

8. Disclaimer of Liability

Ren and Oak shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or products. We make no warranties or representations, express or implied, regarding the accuracy or reliability of the information on our website.

9. Modification of Terms

We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates or changes.

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us.